Your rental experience really matters to us, so we show ratings and reviews from previous customers next to each listing. We ask customers to rate the supplier in seven key areas (including the condition of the car and the efficiency of counter staff), and their feedback will help you make an informed choice when you are deciding who to rent with. If you are keen to avoid hidden fuel charges, we recommend booking a car with a full-to-full fuel policy: as long as you refill the tank before dropping the car off, you won’t be faced with any refuelling costs.
Pros: I gave National a poor review because their final credit card charge was twice what I had reserved the car for. I will now have to go through the process of disputing the charge with my credit card company. I spent a lot of time researching companies, vehicles and prices as I was looking for a one way rental. Now I have to spend even more time getting the price honored.
Cons: I was overcharged and didn't realize it at the time. I reserved the car through CarRentals.com at a rate of $37/day. The salesman at the counter told me I could upgrade for $12/day and I agreed. I was charged $30/day more -- $67. When I turned in the car, they said they would email a receipt to me because their computers were down. I never received the receipt by email but my credit card was charged for the higher $67/day rate. I felt like the salesman was trying to upsell me. I will probably not use Avis again.
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