Cons: I was overcharged and didn't realize it at the time. I reserved the car through CarRentals.com at a rate of $37/day. The salesman at the counter told me I could upgrade for $12/day and I agreed. I was charged $30/day more -- $67. When I turned in the car, they said they would email a receipt to me because their computers were down. I never received the receipt by email but my credit card was charged for the higher $67/day rate. I felt like the salesman was trying to upsell me. I will probably not use Avis again.
Cons: The rental car company's name was not on the shuttle bus at the airport. I waited about 20 minutes, tried calling several times (no answer) so I finally had to take a Lyft for $12 to get there before they closed. I asked if their shuttle had stopped running and she told me no. Well, I never saw one... "Oh they say Love Connection on them." That is not the name of the company so how on earth would I ever know to get on that shuttle? They certainly never told me that.
The vast majority of our rentals include Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges and any road fees. You'll pay for any ‘extras' when you pick your car up, along with any young driver, additional driver or one-way fees – but we'll explain any additional costs before you book your car (and taking your own child seats or GPS can be an easy way to reduce your costs). For more details on what's included, just check the Ts&Cs of any car you're looking at.
If you don’t own a car in New York, rent one instead to head out of SoHo and into the Hamptons. Planning a family vacation to the beach? Explore Miami’s South Beach or Little Havana on four wheels, or take advantage of a rental car deal in Los Angeles to take your kids to the theme parks. Having a family reunion in San Francisco? Point your wheels west to reach the City by the Bay. Drive the iconic Golden Gate Bridge and visit Alcatraz. 
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