Your rental experience really matters to us, so we show ratings and reviews from previous customers next to each listing. We ask customers to rate the supplier in seven key areas (including the condition of the car and the efficiency of counter staff), and their feedback will help you make an informed choice when you are deciding who to rent with. If you are keen to avoid hidden fuel charges, we recommend booking a car with a full-to-full fuel policy: as long as you refill the tank before dropping the car off, you won’t be faced with any refuelling costs.
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Cons: The rental car company's name was not on the shuttle bus at the airport. I waited about 20 minutes, tried calling several times (no answer) so I finally had to take a Lyft for $12 to get there before they closed. I asked if their shuttle had stopped running and she told me no. Well, I never saw one... "Oh they say Love Connection on them." That is not the name of the company so how on earth would I ever know to get on that shuttle? They certainly never told me that.
Pros: I gave National a poor review because their final credit card charge was twice what I had reserved the car for. I will now have to go through the process of disputing the charge with my credit card company. I spent a lot of time researching companies, vehicles and prices as I was looking for a one way rental. Now I have to spend even more time getting the price honored.
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Pros: The rental car center at DFW is a somewhat longer than expected bus ride from your terminal, but busses seem to run on a regular basis. Once at the center, preferred customers are identified on a giant board with the space number marked and you just proceed to your car. Once you check out at the exit, you are on your way. Returns are just as easy, return to the center, get your receipt, and head toward the bus to your terminal.
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