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Cons: I was overcharged and didn't realize it at the time. I reserved the car through CarRentals.com at a rate of $37/day. The salesman at the counter told me I could upgrade for $12/day and I agreed. I was charged $30/day more -- $67. When I turned in the car, they said they would email a receipt to me because their computers were down. I never received the receipt by email but my credit card was charged for the higher $67/day rate. I felt like the salesman was trying to upsell me. I will probably not use Avis again.
Cons: The Insurance needed to cover the 15 Passenger Van was not enough to cover so i had to get additional Coverage$$$ Also there was a Safety issue with one of the seats did not have a belt buckle locking clip? Was missing so that had caused some discomfort to couple of passengers due to Sharp edges had caused some cuts and small lacerations on 3 passengers.
Pros: The rental car center at DFW is a somewhat longer than expected bus ride from your terminal, but busses seem to run on a regular basis. Once at the center, preferred customers are identified on a giant board with the space number marked and you just proceed to your car. Once you check out at the exit, you are on your way. Returns are just as easy, return to the center, get your receipt, and head toward the bus to your terminal.
Yes, you must be an insured driver in order to drive a rental car. If you have personal car insurance, you should check to see whether it covers rental vehicles (and be sure to ask if there are any restrictions, such as vehicle size or international pickups). If you don’t have personal insurance coverage, consider checking your credit card – it may offer a rental car policy if you use it to pay for the rental.